Refund Policy

TOA 684 Sports memberships are subscription-based digital services. Because access to platform features is granted immediately upon payment, all sales are generally final.

We evaluate refund requests on a case-by-case basis and are committed to fair resolution for our members.

You may be eligible for a refund in the following circumstances:

• Duplicate charge: You were charged more than once for the same subscription period due to a billing error.
• Unauthorized charge: A charge was made to your payment method without your authorization. Please contact us immediately.
• Technical failure: A documented platform outage or technical failure prevented you from accessing paid features for an extended period.
• New subscription — within 48 hours: If you subscribed and have not meaningfully used the platform (no profile data saved, no AI reviews generated, no Academy content accessed), you may request a refund within 48 hours of your first charge.

Refunds will generally not be issued in the following situations:

• You forgot to cancel before the next billing date
• You no longer wish to use the service after the 48-hour new-subscriber window
• You did not use the features included in your plan
• Your account was suspended or terminated for violating our Terms of Service
• Partial months or unused days remaining in a cancelled subscription period

To request a refund, email [email protected] with:

• Your full name and the email address associated with your account
• The date of the charge and the amount
• A brief description of the reason for your refund request

We will respond within 3 business days. If your request is approved, refunds are processed through Stripe and typically appear on your statement within 5–10 business days, depending on your bank.

If you initiate a chargeback with your bank or card issuer before contacting us, your account may be suspended pending investigation. We encourage you to reach out to us first — we are committed to resolving billing issues fairly and promptly.

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.

Refund questions? Contact us at [email protected].